FAQ

All Hoffman Hardware pieces are hand crafted and finished by artisans in the United States. Each piece is one of a kind. Small variations between pieces are to be expected.

Our finishes are living finishes and will richly patina over time and with use. Hardware should be cleaned only with a soft, dry cloth.

Orders may be placed online or via email at sales@hoffmanhardware.com. The lead time of your order is subject to several factors including the quantity and finish(es) of your order. At the time your order is placed, our team will provide an estimated delivery date.

We accept checks, wire transfers, and all major credit cards. Checks should be made payable to Hoffman Hardware and sent to Hoffman Hardware, 30 La Loma Drive, Menlo Park CA 94025. If you would like to pay by wire transfer, please email sales@hoffmanhardware.com.

Once an order has shipped, it cannot be canceled, rerouted, or redirected. All hardware must be inspected immediately upon arrival. Please keep all boxes and packing materials until the product is confirmed as ordered.

All items are shipped via ground and should be received within 7 days of shipment. To inquire about expedited shipping, please email sales@hoffmanhardware.com.

Please contact us at sales@hoffmanhardware.com for international shipping costs.

All hardware is custom made to order. All items are considered final sale and ineligible for return.

If an item arrives damaged due to shipping, please contact sales@hoffmanhardware.com within 48 hours of delivery.

If you receive an incorrect item, please contact us immediately at sales@hoffmanhardware.com. We must be notified within 48 hours of delivery in order to initiate the return process. Our sole obligation to you in this event will be to ship you a replacement item at our expense, or refund your order.

Hoffman Hardware
30 La Loma Drive
Menlo Park, CA 94025
sales@hoffmanhardware.com

Patina

Our finishes will richly patina over time and with use.

Shipping

All items should be received within 7 days of shipment.

Contact Us

Email us at sales@hoffmanhardware.com